Terms & Conditions | Krystal Housekeeping

BY ORDERING KRYSTAL HOUSEKEEPING SERVICES

YOU AGREE TO THE TERMS AND CONDITIONS LISTED BELOW

Cleaning Services

We guarantee the quality of our cleaning service
Cleaning equipment and supplies are provided by us
If you are unsatisfied with the serivce, it must be reported within 24 hours
We will confirm your cleaning appointment 24 hours prior
The service will be for such cleaning duties as agreed with the customer at time of booking
If the customer requires any additional services at the time the service is being performed, the Customer must first contact Krystal Housekeeping by telephone
All feedback or comments must be addressed by phone or by email
If you are not satisfied with the cleaner we will find replacement for your next scheduled service

Quotes

All rates are quoted per cleaner per hour
Minimum requirement of 4 hours of service
The actual price payable by the customer is calculated on the total number of hours worked by the cleaner
Any price quoted by Krystal Housekeeping is an estimate only based on our experience, without inspection, and based on information provided by the customer
In order to get a correct quote customer must provide details about the house, such as: sq footage, number bedrooms and washroom

Payment terms

We accept cash or cheque
Payment is collected by our staff at the time of service
Client is responsible for all bank fees and charges due to NSF cheque
If payment is not made on time, a fee of 50$ will be collected with next payment
Invoices are provided on request

Cancellations and rescheduling

48 hour notice is required to cancel or change appointment
Cancellation fee of 50$ will charged if notice is received less then 48 hours prior
If cleaner is not able enter due to client not being present in house or office 75$ fee will charged with next payment

General Rules

Please secure your pets before our cleaners arrive
Please provide our staff with access to property
Please make sure your alarm is turned off
Do not leave any fragile items in unsecure places
Please do not leave childrent unattended
If additional services are required, please notify us 24 hours in advance

Insurance and contract

All staff are covered with public liability insurance to protect home or office from accidental damage
All staff work under contract with Krystal Housekeeping Services
Every cleaner is professionally trained by us

About Us

Krystal Housekeeping is recognized by its highly skilled, experienced and reliable staff. Our staff are professionally trained and fully insured to deliver exceptional quality home and office cleaning.

Our company’s mission is to provide clients with the highest level of service by offering quality, reliability and consistency.

Terms and Conditions